Here's what we found for "Issue with a returned item"

If you receive a different item, an item in a different condition than the way the buyer received it or an empty package, contact the buyer and try to resolve the issue. If you're unsuccessful, report the buyer to us.

We take these reports seriously, and will carry out a thorough investigation before taking any appropriate action. To protect the privacy of our members, we're unable to inform you of any actions we may take against another member.

You shouldn't report the buyer if you receive the item back with the same damage that they reported. We recommend you purchase postage insurance to provide coverage for items lost or damaged in transit.
 

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