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The eBay Money Back Guarantee covers your purchase price plus original postage for virtually all items on eBay.co.uk. We guarantee you’ll get the item you ordered or your money back.
Open a request
Let the seller know the item you received isn’t as described in the listing and you want to return it.
Not resolved? Let us know
If you’re waiting for a response, you can check the status of your request. If you’re not happy with the seller’s resolution after 8 days of opening your request, ask us to step in and help.
We’ll get your money back fast
You’ll get an answer within 2 days, and if your request qualifies, we’ll send you a refund.
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