Here's what we found for "Item wasn't as described"

eBay Money Back Guarantee
Here’s how it works

The eBay Money Back Guarantee covers your purchase price plus original postage for virtually all items on We guarantee you’ll get the item you ordered or your money back.


Open a request

Let the seller know the item you received isn’t as described in the listing and you want to return it.


Not resolved? Let us know

If you’re waiting for a response, you can check the status of your requestIf you’re not happy with the seller’s resolution after 8 days of opening your request, ask us to step in and help


We’ll get your money back fast

You’ll get an answer within 2 days, and if your request qualifies, we’ll send you a refund.

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