Here's what we found for "Problem with an item sold through the Global Shipping Programme"

If an item you sold through the Global Shipping Programme hasn't been delivered yet, check the tracking details in your seller dashboard.

If the item hasn't arrived at the UK shipping centre, contact the postal carrier.

If the item appears to be stuck at the UK shipping centre, it might be because:

  • The package exceeded the weight or dimensions limit
  • The delivery address was invalid
  • One or more items in the package were restricted for export/import
  • The package was damaged when it arrived

In these situations, the package may need to be returned or, in the case of hazardous or prohibited items, destroyed. If necessary, the shipping centre will email you with more details.

For problems relating to items that have already left the shipping centre, you should refer the buyer to the eBay Money Back Guarantee, as you're no longer responsible for items not received or damaged in transit.

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