Here's what we found for "Credit for an item that was returned"

If a buyer returns an item or reports that they didn't receive it, you must refund the buyer in full, including any delivery charges. Then we'll automatically issue your final value fee credit within 48 hours. The insertion fee for listing the item on eBay isn't refundable.

We don't issue a final value fee credit if one of the following situations happens:

  • You issue a partial refund
  • You refund the buyer outside of eBay, such as using PayPal's Send Money
  • The buyer or the seller asked eBay to step in and help and the case is decided in the buyer's favour

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